Booking Policies
To ensure the seamless delivery of our services and to maintain the highest standards of professional practice, we kindly ask that you familiarise yourself with our updated operational policies.
1.
To secure your chosen date and time, a confirmation fee (deposit) is required. The timeframe for this settlement depends on the total value of your selected package:
Packages under 10,000 TK: Payment must be settled in full within 24 hours of the provisional booking.
Packages exceeding 10,000 TK: Payment must be settled within 48 hours.
Please be advised that failure to remit payment within these windows will result in the automatic release of your slot to other waiting clients. All confirmation fees are strictly non-refundable.
2.
We understand that unforeseen delays can occur; however, our schedule is precisely managed to respect the time of all patrons.
Communication: Should you be running late, please contact us immediately.
Grace Period: We observe a maximum grace period of 15 minutes. If a client has not arrived or initiated contact within 15 minutes of the scheduled start time, the session will be officially classified as a ‘No Show’, and the appointment will be forfeited until rescheduled.
3.
For those booked into the final session of the day, please note that our work is strictly contingent upon available natural light.
Important Note: If a delay on the client’s part results in insufficient daylight to complete the service to our professional standards, the session cannot proceed and must be formally rescheduled.
4.
We offer a degree of flexibility should your circumstances change:
Your initial confirmation fee permits a maximum of two rescheduled appointments.
Should you require a third change of date, your original fee will be forfeited, and a new confirmation fee will be required to secure any further bookings.
5.
Our team prides itself on thoroughness. Your final documentation and reports will be dispatched via email within seven working days of your session.
If you have not received your report after the seventh day, we kindly request that you inspect your ‘Junk’ or ‘Spam’ folders before contacting our support team, as automated attachments are occasionally diverted by email filters.